Customer Satisfaction Survey

	1 - Not Satisfied	2 - Satisfied	3 - Average	4 - Good	5 - Excellent
Friendly	Friendly - 1 - Not Satisfied	Friendly - 2 - Satisfied	Friendly - 3 - Average	Friendly - 4 - Good	Friendly - 5 - Excellent
Polite	Polite - 1 - Not Satisfied	Polite - 2 - Satisfied	Polite - 3 - Average	Polite - 4 - Good	Polite - 5 - Excellent
Customer-oriented services	Customer-oriented services - 1 - Not Satisfied	Customer-oriented services - 2 - Satisfied	Customer-oriented services - 3 - Average	Customer-oriented services - 4 - Good	Customer-oriented services - 5 - Excellent
Skillful and Efficient	Skillful and Efficient - 1 - Not Satisfied	Skillful and Efficient - 2 - Satisfied	Skillful and Efficient - 3 - Average	Skillful and Efficient - 4 - Good	Skillful and Efficient - 5 - Excellent
Informative	Informative - 1 - Not Satisfied	Informative - 2 - Satisfied	Informative - 3 - Average	Informative - 4 - Good	Informative - 5 - Excellent
Quick and Responsive	Quick and Responsive - 1 - Not Satisfied	Quick and Responsive - 2 - Satisfied	Quick and Responsive - 3 - Average	Quick and Responsive - 4 - Good	Quick and Responsive - 5 - Excellent
Punctual / On Time	Punctual / On Time - 1 - Not Satisfied	Punctual / On Time - 2 - Satisfied	Punctual / On Time - 3 - Average	Punctual / On Time - 4 - Good	Punctual / On Time - 5 - Excellent
Open to suggestions and criticisms	Open to suggestions and criticisms - 1 - Not Satisfied	Open to suggestions and criticisms - 2 - Satisfied	Open to suggestions and criticisms - 3 - Average	Open to suggestions and criticisms - 4 - Good	Open to suggestions and criticisms - 5 - Excellent
Follow up on applications/complaints	Follow up on applications/complaints - 1 - Not Satisfied	Follow up on applications/complaints - 2 - Satisfied	Follow up on applications/complaints - 3 - Average	Follow up on applications/complaints - 4 - Good	Follow up on applications/complaints - 5 - Excellent
Swift action on applications/compaints	Swift action on applications/compaints - 1 - Not Satisfied	Swift action on applications/compaints - 2 - Satisfied	Swift action on applications/compaints - 3 - Average	Swift action on applications/compaints - 4 - Good	Swift action on applications/compaints - 5 - Excellent
Equal and fair treatment	Equal and fair treatment - 1 - Not Satisfied	Equal and fair treatment - 2 - Satisfied	Equal and fair treatment - 3 - Average	Equal and fair treatment - 4 - Good	Equal and fair treatment - 5 - Excellent
Able to control emotion	Able to control emotion - 1 - Not Satisfied	Able to control emotion - 2 - Satisfied	Able to control emotion - 3 - Average	Able to control emotion - 4 - Good	Able to control emotion - 5 - Excellent
Office environment	Office environment - 1 - Not Satisfied	Office environment - 2 - Satisfied	Office environment - 3 - Average	Office environment - 4 - Good	Office environment - 5 - Excellent
Facilities	Facilities - 1 - Not Satisfied	Facilities - 2 - Satisfied	Facilities - 3 - Average	Facilities - 4 - Good	Facilities - 5 - Excellent

Copyright © Sabah Wildlife Department Headquarters
5th Floor, B Block, Wisma MUIS, 88100 Kota Kinabalu, Sabah, Malaysia
Tel: (088) 215353, 214442, Fax: (088) 222476 E-mail: rhinosbh@gmail.com

You are here